Shipping & Returns

Send

Once you have placed an order and payment has been received, we will carefully pack your order and send it to the appropriate address. If your order is in stock, your package will be shipped within 1-2 business days.

We have free shipping from €150.00.
For amounts under €150.00 we charge €7.95 in the Netherlands, Belgium €15.00 and €20.00 in shipping costs in the rest of Europe.

The free shipping only applies to small stock items such as candles, diffusers, vases, silk flowers, pillows, and accessories. Shipping of large items such as furniture, pots, rugs, etc. will be charged at checkout. Transport costs outside the Netherlands are available on request. So, for example, if you want to order furniture while you do not live in the Netherlands, please contact us by sending an email to [email protected]

When one or more items are returned and the total amount of your order is less than the free shipping, the shipping costs will still be calculated. This amount will be deducted from the amount of the returned item.

We ship with Track & Trace, so you can always keep an eye on your order. For large objects such as tables, chairs, etc. we can also bring it to you personally. This is no problem for us and we see it as an extra service. We like to see where the products end up and think it is important that your order is delivered carefully.

Return

If you have placed an order with us that was in stock and you are not satisfied, you can return it within 14 days. You will then be credited with the total order amount. The shipping costs for returning are for your own account.

The product must be returned with all accessories supplied and in its original condition and packaging.

If the product is damaged or incomplete, those costs will be for your own account.

PLEASE NOTE There are items you cannot find. This concerns items that are tailor-made for you or according to your specific wishes. This includes upholstered seating furniture or tables that are custom-made.

If there are any questions regarding shipping and returns, we are always ready to answer your question as soon as possible.

Facts

NU PUUR & GROEN B.V.
Kruittorenweg 2
3441 AV Woerden
[email protected]
Chamber of Commerce: 88716457
VAT: NL864745230B01
IBAN: NL54RABO0171991141